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General Terms and Conditions

 

General Terms and Conditions
concerning events held in the Royal Palace of Gödöllő

 

 

1.        Client may only use the Palace rooms and park for the purpose, at the locations, and for the periods indicated in the Event Admission Agreement.

 

2.        The Royal Palace of Gödöllő building complex (hereinafter: Palace) is a protected monument, and the Palace park is a protected monument and subject to nature protection. Client is obliged to conduct himself during the event in line with the spirit of the place, may not employ disturbing, noisy programme elements, and it is obliged to refrain from all behaviour which is not worthy of the Palace, thus in particular from behaviour which infringes good morals or which may offend others.

 

3.        Client is obliged to inform Palace prior to the event of activities performed by all contractors and programme hosts, as ordered by Client. If during negotiations in the opinion of the Palace a planned programme element infringes the conditions defined in Point 2, then the Palace may cancel the contract without legal consequences.

 

4.        Client is obliged to conserve the condition of the building and of the park, and is obliged to return the locations and appliances provided for the event in the condition they were received prior to the event.

 

5.        Client is fully liable both financially and morally for any damage caused by Client, the Client’s guests, or the contractors engaged by Client for the event.

 

6.        If in connection with the event (when loading or unloading or during the event), damage caused by the persons referred to in Point 5 is observed, the Palace will file a report to record the damage. Client is obliged to report any damage caused to the person assigned responsibility for the event. Client may attach comments or objections to the contents of the report by 4 pm on the working day following receipt of the report. If Client does not exercise this option, the content of the report is deemed mutually acceptable to the Client and the Palace.

 

7.        Client acknowledges that he is obliged to come to an agreement with the person assigned by the Palace on the methods of using the means (installations, decorations, equipment, etc.) which he wishes to use for the event and which are not provided by the Palace or by Palace subcontractors. Furthermore, Client acknowledges that suspending any additional objects (e.g. decorations, installations) on the walls or furniture is strictly forbidden!

 

8.        Should damage be caused, Parties mutually accept the expert opinion of the Budapest History Museum, the Museum of Fine Arts and of the National Gallery (the institution that is appropriate to the object damaged) for the purpose of determining the extent of the damage.

 

9.        Client is obliged to observe and have his guests observe the prescriptions of law in connection with the event, to obtain any official permits if required for activities not provided by the Palace or by the Palace subcontractor, at his own expense, before the start of the event, and to observe the contents of these and have them observed.

 

10.     Transportation to the site and away from the site of the appliances or objects needed for the event is only permitted at the times and during the periods agreed in advance, along an agreed route.

 

11.     Client acknowledges that during the event the Palace will only guard the Palace building and the furniture in the building, so it will not guard the Client’s guests or the objects and appliances brought by the Client. Should Client wish the Palace to guard his groups of guests or his appliances, or the objects belonging to the Client and his guests, then he should request an offer and sign a contract with the Palace or the Palace subcontractor.

 

12.     Client acknowledges that the entrances and emergency exits to the Palace must be left free at all times, in line with current fire prevention regulations. In this regard, Client is obliged to observe Palace regulations, and have his guests observe them.

 

13.     The Palace is primarily a tourist and exhibition centre, which is open to visitors on each weekday during opening hours. In this regard, Client is obliged to do all he can to ensure that the event causes the least possible disturbance to these regular visits.

 

14.     In respect of the modification or cancellation of events recorded in the Event Admission Agreement, the following conditions will be applied.

Both parties are entitled to cancel a given event 60 or more days before the date of the event without incurring any penalties.

 

        In case cancellation is made:

- at any time between 59 and 30 days before the event, then 25 % of the agreed rental fee, will be charged to the party cancelling the event and paid to the other party as a penalty,

- and if it is made within 29 days of the event, then 50 % of the agreed rental fee will be charged. (??)

Moreover:

A)       Client is entitled to cancel or modify the Palace visit associated with the event which is stipulated in the.Event Admission Agreement 4 or more working days before the date of the event without incurring any penalty.

In case Client does not use the services ordered without cancelling them, or cancels them in part or in full:

- between 3 and 2 working days before the event, then he is obliged to pay to the Palace 50 % of the exhibition tour guide’s fee as penalty, or

- within 2 working days, then he is obliged to pay to the Palace 100 % of the exhibition tour guide’s fee as penalty.

B)      Client is entitled to cancel or to modify the order concerning the catering services associated with the event and stipulated in the Event Admission Agreement (Palace Coffee Bar – or collateral services) 4 or more working days before the date of the event without incurring any penalty.

In case Client cancels the group ordered in part of in full:

- 3-2 working days before the event, then he is obliged to pay to the Palace 50 % of the total agreed price as penalty, or

- within 1 working day before the event, then he is obliged to pay to the Palace 100 % of the total agreed price as penalty.

C)      Client is entitled to cancel or modify the order concerning the souvenir shop service (gift shop) associated with the event and stipulated in the Event Admission Agreement 15 or more working days before the date of the event without incurring any penalty.

In case Client cancels the service ordered in part or in full:

- within 15 working days before the event, then he is obliged to pay to the Palace 100 % of the total agreed price as penalty.

D)      Cancelling or modifying any other service stipulated in the Event Admission Agreement 5 or more working days before the event will not incur any penalty.

The party initiating cancellation:

- in case of cancellation 3-2 working days before the event, is obliged to pay 25 % of the agreed fee to the other party as penalty,

- in case of cancellation within 1 working day before the event is obliged to pay 50 % of the agreed fee.

Cancellation or modification of any of the services included in the Event Admission Agreement is only valid in writing.

The Palace reserves the right to change the price if as a result of modification the number of staff required is increased or reduced by at least 10 %, or if the duration of the event is changed.

 

15.     Should performance of the event become impossible for an unavoidable reason (vis major) for which neither party is responsible and due to this the Palace is unable to provide the service, or is not able to provide the service in the prescribed manner, then Palace is not obliged to pay any compensation.

 

16.     Should Client not pay the downpayment sum by the deadline, and should Client be unable to certify payment in a credible manner before the date of the event, then Palace cannot be compelled to hold the event and is exempt from performing all obligations undertaken in the contract. Full payment is due the Palace should an event not be held due to such a fault of Client.

 

17.     On receipt of a pro forma invoice, Client will transfer the downpayment sum by the deadline indicated as stipulated in the Event Admission Agreement to the bank account of Gödöllői Királyi Kastély Közhasznú Nonprofit Kft held by the Hungarian State Treasury under number 10032000-00286954-00000017. On receipt of the sum, the Palace will send a downpayment invoice to the transferring party. Following the event, Client will pay the remaining sum by the stipulated deadline – within 8 banking days of the performance – by bank transfer on receipt of an invoice. The Palace may issue an invoice only in Client’s name. In case of delayed payment, the Palace will charge default interest at twice the current central bank interest rate.

 

18.     Complaints in connection with performance of the event may be submitted to the Palace in writing within 24 hours of the end of the event. The complaint must indicate the specific infringement of obligation and the facts supporting this. Client may present a complaint only in the case of and on the basis of deficiencies indicated in this manner. If Client does not submit a complaint within the given deadline, he thus declares that he has accepted the performance as faultless, and the Palace is entitled to issue a final invoice as stipulated in the Event Admission Agreement.

 

19.     Client is obliged to observe the contents of the present General Terms and Conditions and of the Event Admission Agreement and to have his guests observe them. Should any employee of the Palace detect any behaviour that is contradictory to the contents of these documents, he is entitled to admonish the Client to desist from the given behaviour or activity immediately. Should the Client not accede to this request, then the Palace employee responsible for the event is entitled to abort the event. In this case, Client is not entitled to any compensation in this regard.

 

20.     Should a dispute arise between the Parties in connection with any matter forming the subject of the Event Admission Agreement, Parties mutually agree to initiate negotiations in the interest of settling the dispute in an amicable manner. If the disputed matter cannot be settled through negotiations, however, then Parties will appeal to the court having appropriate competence and jurisdiction to decide in all disputed matters arising from the contract or relating to it.



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